SAN ANTONIO — Northside ISD said Monday it is working on a resolution after a reported issue with its virtual learning portal.
Monday was the first day of online learning for the thousands of students in the San Antonio area's largest school district. Parents reported Monday having trouble accessing the district's virtual learning portal.
Around 8:15 a.m., the district told Eyewitness News that the NISD Student Portal stopped operating and it is working with the vendor to find a resolution. Additionally, the district said it was not a bandwidth or network issue and some students were able to access the portal while others were not.
“You get a 504 gateway timeout error, or you get a 503 gateway timeout,” NISD Parent Beth Vines said.
Vines says before she went to sleep Sunday night, they tested the schools website and everything worked smoothly, but when they woke up it was the complete opposite.
“We sat down to log in and then…nothing,” Vines said.
Later, the district posted an update around 3 p.m. with steps to address the technical issues. You can see that post below and information below:
Vines is currently working from home, and says she had to miss a little work time while they waited for the issue to be fixed. She says she hope when they wake up Tuesday morning, it will be.
"We work from home which is great for us, and not for parents who don't but any parent that's affected is going to have to just wait until they get their kid logged on," Vines said.
This comes after North East ISD and San Antonio ISD both started last week. Each of those districts experienced technical difficulties on the first day as families attempted to log on.
The district says they do have a temporary plan in place which is a new direct link to the schools learning management system. That link can be found on their website.