SAN ANTONIO, Texas — Most of us have been there at one point or another. Our credit score is not what we need it to be, to buy a vehicle from a major dealership...that's where the "buy here-pay here" lots come into play. They're willing to take a chance selling someone a car, and it helps that person raise their credit score...if they make the payments.
George and Yvonne Rodriguez found themselves in that situation. They both work, and George taking Uber every day was throwing money away. They saw a truck they wanted at Texas Auto Save on Tezel Road. It was a 2013 Dodge Ram for $18,000, but the dealership offered to finance it for them.
During the test drive, Yvonne noticed the "check engine" light was on, and a couple of other smaller items. The salesman said no problem, we'll fix that. They even wrote it down on the sales invoice. The Rodreiguez family had their new truck.
On the way home, the truck began to run a little hot. Not overheat but it was definitely running hot. Yvonne called the dealership and told them, and says she was told there was no problem, just bring the truck back in and they would fix it.
That, according to Yvonne Rodriguez was on September 22nd. She says for the next 3 1/2 months she was told first it was the alternator, then the radiator, then instrument cluster, then there was only one person to program the instrument cluster and he was sick.
During all this time, the Rodriguez' continued to make their payments. But Yvonne says every time she called it was a different escuse. Then she says the management stopped taking her calls altogether. At this point, they just wanted their money back, but she says the dealership refused. That's when she called KENS.
After repeated calls and at least one email, we decided to pay avisit to Texas Auto Save and find out what was taking so long. In meeting with the general Manager, Mohammed Muhsin he told us he could show us the receipts for all the parts they had replaced and had ultimately put a newly rebuilt motor in the truck and the Rodriguez family could pick it up.
I told Mo, they no longer trusted the dealership and no longer wanted the truck, they just wanted their money back. At first he hesitated, but then said he would check with the owner and get back with me. Mo called later that days and said if they brought back the loaner car, they would get all their money back.