SAN ANTONIO — Bill Eisenhauer got the call in the first week of April. His parents had a car parked outside of a hotel, and a crane truck had somehow smashed the top of it while working on the hotel's sign.
His parents weren't inside the vehicle at the time but Eisenhauer still raced over to see what happened. He found the glass top of the vehicle smashed and the crane truck was still on the scene.
"They said they didn't see the car and the boom smashed the top of the car," Eisenhauer said. "I was shocked that they could be doing work as serious as this with such big equipment and nothing was tapped off. There was no caution tape anywhere."
It turns out a company named Economy Signs was responsible for the crane truck and Eisenhauer got in touch with owner Issac Ortiz to get their insurance information.
He then found out Ortiz's vehicle insurance had lapsed and Ortiz later told him the business's general liability insurance wasn't willing to cover it either. Eisenhauer wasn't happy to hear that. Still, Eisenhauer's parents also had car insurance so Ortiz agreed to pay for the deductible and pay for a rental car.
Eisenhauer then sent Ortiz a copy of those bills in late May and Ortiz said he would have the check the following Tuesday. He didn't. Instead Ortiz spent more than a month claiming he was out of state.
"He was working in Tennessee. Then he forget to write the check. He was in Houston. It was just one broken promise after another," Eisenhauer said.
Nearly two months later Ortiz had enough. He decided to call KENS 5.
"I've seen you guys help a lot of people. We don't want to ruin the guys life. We just want my parents to be reimbursed," Eisenhauer said.
KENS 5 contacted Ortiz, told him we were doing a story, and asked him to give his side of the story. Ortiz told KENS 5 he had been dealing with a burglary at his business and other issues but said he would have the check next week.
Instead, he paid Eisenhauer the next day.
"He texted me and asked if we could meet now and he could pay me. I said 'Sure!'" Eisenhauer told KENS 5.
KENS 5 did ask Ortiz why it took nearly two months to come up with the money and Ortiz said he should have paid sooner. The business owner also said he had fixed his insurance after the incident.
Eisenhauer is just thankful his parents finally got paid. He's also glad he called KENS 5.
"I have been trying for months to get my mom reimbursed. KENS 5 made it happen fast," Eisenhauer said.
If you have a problem like this, we want to help you fix it! In our series, Call KENS, we do our best to solve problems for our viewers. The number to call is 210-470-KENS, or fill out the form on this page.