SAN ANTONIO — The network outage began this morning around 2:30 CT. It's impact was felt through several major cities across the nation. San Antonio was one of the cities with the highest outages reported. Other cities were Atlanta, Charlotte, Chicago, Dallas, Houston, Indianapolis, Louisville and Miami.
AT&T released a statement just after 2pm saying the network outage has been restored.
In the statement, AT&T apologized saying in part. ‘Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.’
Now as for what caused the outage - that remains unclear. A U.S. cyber official told CNN that there’s been no indication that the outage was caused by malicious cyber activity and now we’re also hearing from the Federal Communications Commission.
On Twitter they said in part, 'Our Public Safety and Homeland Security Bureau is actively investigating. We are in touch with AT&T and public safety authorities, including FirstNet, as well as other providers.”
It is unclear how long that investigation into the cause of the outage will take. What was clear for many is this outage was a major inconvenience for thousands around the city and there were concerns about the ability to call 911. We checked in with local law enforcement agencies in Lytle, Atascosa County and San Antonio Police who were all able to continue their operations despite it all.
Learn more about KENS 5:
Since going on the air in 1950, KENS 5 has strived to be the best, most trusted news and entertainment source for generations of San Antonians.
KENS 5 has brought numerous firsts to South Texas television, including being the first local station with a helicopter, the first with its own Doppler radar and the first to air a local morning news program.
Over the years, KENS 5 has worked to transform local news. Our cameras have been the lens bringing history into local viewers' homes. We're proud of our legacy as we serve San Antonians today.
Today, KENS 5 continues to set the standard in local broadcasting and is recognized by its peers for excellence and innovation. The KENS 5 News team focuses on stories that really matter to our community.
You can find KENS 5 in more places than ever before, including KENS5.com, the KENS 5 app, the KENS 5 YouTube channel, KENS 5's Roku and Fire TV apps, and across social media on Facebook, Twitter, Instagram and more!
Want to get in touch with someone at KENS 5? You can send a message using our Contacts page or email one of our team members.