SAN ANTONIO — Residents at a north-side San Antonio apartment complex have been without central air conditioning for the past three months.
Ned and Pamela Jenner are among the frustrated tenants wondering when the system will be fixed.
The Jenners live at the San Pedro Arms apartments, a 16-unit public housing complex managed by Opportunity Home. Due to the monthslong AC problems, Ned and Pamela are hoping they find somewhere else to live.
They're not entirely satisfied with the window AC units either, which Ned noted have caused intermittent power outages in their apartment.
“It’s been a disaster,” said Ned, who is disabled and requires an electric wheelchair to get around. “I have to go outside because it gets too hot here. Being out there don’t help.”
His Pamela cares for him day and night, while also checking up on her neighbors.
But when it comes to getting any concrete timeline of how long it will take Opportunity Home to make repairs, she's been unsuccessful.
“I will not let anything happen to my husband. I will fight tooth and nail for him,” she said. “I tried to take care of not just us but everybody in our community.”
Ned depends on the care of his wife and Four Winds Hospice throughout the week. Will Davis, the main chaplain with Four Winds Hospice, alerted KENS 5 to the AC problems.
“Our doctor wrote a letter so he (Ned) could get a second window unit,” Davis said. “The heat that we’re about to get, it’s bad enough for just us regular folks. But thinking of the elderly and thinking of the people that have health issues, it’s just not right.”
Opportunity Home received reports about a broken AC chiller at the complex in March, according to Brance Arnold, assistant director of communications.
Arnold noted property staff installed window AC units in all apartments at San Pedro Arms once it was discovered the central AC was not working properly.
“Only two households have since requested a second A/C and those households have been accommodated. Property staff have reached out to all the households to determine if additional support or accommodations are needed during this time,” Arnold said in a statement.
“Prior to the chiller malfunction, property management required a doctor's note for an additional A/C as the A/C was operational at that time," Arnold added. "However, due to the ongoing issue, property staff will accommodate any of the households at San Pedro Arms in need of additional assistance. To request a new A/C, they can call the work order line or reach out to the property’s client services specialist."
Opportunity Home intends on beginning repairs tentatively on June 17 with the goal of wrapping up June 21.
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