SAN ANTONIO — The Del Rio Police Department said Wednesday night that a service outage affecting an unspecified "major cellular carrier" was preventing residents from being able to call 911. A day later, officials emphasized that the city's emergency services weren't being directly impacted like those in other major U.S. cities.
Authorities in the South Texas border city emphasized in a Facebook post that the "issue is with the carrier and not the City of Del Rio systems," urging the public to call 911 with a landline or through a functioning carrier if they have an emergency.
Various other U.S. communities were reporting more direct issues affecting city emergency services Wednesday night, and the entire State of Nevada was experiencing 911 service outages. In Las Vegas –a city of more than 650,000 people – residents were warned of the 911 outage before police said around 9 p.m. that calls were functioning again.
On Thursday it became clear that workers installing a light pole in Missouri cut into a fiber line, knocking out 911 service for emergency agencies in Nebraska, Nevada and South Dakota, an official with the company that operates the fiber line said.
The fiber line belonged to Lumen Technologies, which is not a 911 service provider for Texas.
On Thursday, a city spokesperson in Del Rio told KENS 5 in regards to the Wednesday carrier outages affecting some residents: "As far (as) I am aware, those issues have been resolved."
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