SAN ANTONIO — Multiple delays and cancelations left some travelers frustrated at the San Antonio International Airport amid a winter storm.
Many were flights from Southwest who says the Alamo City is part of its travel advisory.
According to the website FlightAware, 37 flights were delayed and 31 were canceled at the San Antonio Airport on Tuesday.
Staff are urging travelers to proactively plan before they arrive so they aren’t left stranded.
In the freezing conditions—some travelers were given the cold shoulder.
“No hotel, no eat, no taxi, nada. We are going to the street and the freeze and running my credit cards,” said Jorge Garza, who was flying home to Guadalajara, Mexico when Volaris canceled his flight.
“[It’s] very, very bad because I have to work tomorrow in the hospital. I have two surgeries for tomorrow in the morning and the patients…everything is a problem for me,” said Garza, who added that he was given a plane ticket for another flight Wednesday.
Larry Robertson, who is returning home to Baltimore, hopes he doesn’t have the same problem.
“My flight is delayed, its only 30 minutes but the issue is the connection [in Tampa],” Robertson told KENS 5 after he checked his bags.
Airline workers are trying to connect passengers to a different flight. Others tried to find arrangements on their own.
“They’re very angry and they take another flight,” Garza said about other passengers trying to return to Mexico.
The San Antonio International Airport wants passengers to check their flight status and arrive two hours before their flight.
They also posted on Facebook asking travelers to be cautious on the roads when they’re leaving or arriving from the Airport.
For Robertson, its his first time flying Southwest since the debacle in December which left numerous passengers stranded and several flights canceled around the country.
“If 9 o’clock comes and I’m still in somebody’s airport then we’ll still have a problem. But I think things are under control. People learn from their mistakes,” Robertson said.
Garza is unsure if the cold conditions will change.
“But maybe tomorrow is worse, maybe the weather is more bad,” Garza said.